Returns & Refunds

Customer satisfaction is paramount at Growtoyz. To ensure a seamless shopping experience, we have a clear returns and refund policy.

Eligibility for Returns

• Items bought directly from Growtoyz’s official website are eligible for returns within 14 days of receipt.
• Please ensure that the product is in the same condition as when received, and in its original box or packaging.
• Items purchased from other retailers should be returned to the original place of purchase.

Return Procedure

• To process a return, ensure you show your item(s) and proof of purchase.
• Contact us through our webform and prepare the items in the package to be shipped back to us for inspection
• All returns are closely monitored to prevent misuse.

Refund Policy

• Refunds will be issued for items that cannot be exchanged, as marked on the product page.
• However, shipping and processing fees are non-refundable.
• Allow a minimum of 3 to 4 weeks for the processing of your return request upon receipt.
• You will receive an email notification once your return has been processed.

Important Considerations

• Keep in mind that not every item is eligible for exchange or refund.
• Always check the product page for specific terms regarding your purchase.
• Your satisfaction is our priority, and we aim to handle every return and refund request with care and efficiency.